On The A100 Podcast, Lou Centrella at ISSA – The Worldwide Cleaning Industry Association, provided a deep dive into transforming technology strategy to better serve members and drive operational efficiency.
Centrella highlighted the importance of IT being a true partner to all departments, emphasizing that success begins with understanding the needs of each department and then integrating the right technology tools to meet strategic objectives.
His advice: start by identifying manual processes and exploring how to automate them. Additionally, prioritizing cybersecurity is critical in today’s digital landscape. Listen for insights to streamline operations, improve member services or safeguard your association’s data.
– Meghan Henning, Founding Partner, OnWrd & UpWrd