On The A100 podcast, Greg Melia, CAE, CEO, shares how the Customer Experience Professionals Association harnessed community involvement to drive innovation. Melia highlights the member-driven creation of the CX Book of Knowledge – a key resource for the association. He also discusses how inclusive strategic planning and global digital tools helped expand CXPA’s reach.
Melia offers a clear roadmap to foster a culture of collaboration: engage members deeply in strategic processes, create opportunities for meaningful contributions and leverage digital tools to ensure inclusivity across global communities. This builds a loyal, active membership base that feels truly invested in the organization’s success.
– Meghan Henning, Founding Partner, OnWrd & UpWrd