As we navigate how to lead during COVID-19, I found myself asking, what would Bill Campbell do? Bill has coached some of the most high-performing teams in Silicon Valley as documented in the book “Trillion Dollar Coach.”
The book highlights the importance of people and how critical they are to successful teams. Culture isn’t something that just happens. It must be carefully cultivated, and it is incredibly vulnerable – especially in a crisis.
Association leaders – now more than ever – ensure you get to know your people. It will bring empathy and collegiality, leading to better decision making in the end.